Screen capture software picks up what’s being left out it records desktop activity so that you can see both how employees are interacting with customers online and how efficiently they are using technology. However, call recording software can’t capture everything. For this reason, many businesses have started to rely on call recording software, an excellent tool for reviewing and improving performance. In order to keep your call center or other communications-focused business efficient and to make sure customers are happy, it’s essential to be able to monitor your employees’ performance.
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